This Privacy Policy explains how Vovo collects, uses, stores, and shares information when drivers use the Vovo Driver app, driver support channels, and related services.
Information We Collect
- Driver account information: name, mobile number, email address, profile photo, login identifiers, language, and authentication details.
- Verification information: identity documents, driver license information, vehicle registration details, vehicle photos, document approval status, and account verification history.
- Vehicle and service information: vehicle type, brand, model, number, service zone, eligibility settings, online status, ride availability, and driver preferences.
- Location information: precise or approximate location while you are online, receiving ride requests, navigating to pickup/drop points, or using safety/SOS features.
- Ride and earnings information: accepted/rejected rides, completed trips, cancellations, route details, customer ratings, driver ratings, fare breakdowns, commissions, wallet balance, transaction history, subscription status, and withdrawal history.
- Bank and payout information: bank account details, withdrawal requests, payout status, transaction IDs, tax/accounting information, and payment provider responses.
- Support and safety information: support tickets, chat messages, emergency contacts, SOS alerts, incident reports, notifications, and customer-support communications.
- Device and app information: device model, operating system, app version, FCM notification token, crash logs, diagnostics, and security signals.
How We Use Information
- To create, verify, activate, and manage driver accounts.
- To match drivers with ride, parcel, rental, and intercity requests.
- To show driver location to customers during accepted trips and to support live tracking and safety features.
- To calculate earnings, commissions, wallet balances, subscriptions, withdrawals, and payouts.
- To send ride requests, trip updates, support replies, payout updates, safety alerts, and account notices.
- To detect fraud, enforce safety rules, investigate disputes, improve services, and comply with legal obligations.
Sharing of Information
We share driver information only as needed to operate the service. Customers may see your name, profile photo, vehicle details, rating, contact options, and live trip location after a booking is assigned. Payment, map, cloud messaging, analytics, verification, and support providers may process information for service delivery. We may also share information with authorities when required by law or safety obligations.
Location Data
The driver app uses location data to find nearby ride requests, route trips, update driver availability, support live tracking, and handle safety/SOS features. Turning off location permissions may prevent the driver app from assigning or completing trips.
Retention and Deletion
We retain driver, ride, payout, tax, safety, and compliance records as long as needed for service operation, accounting, fraud prevention, legal compliance, dispute resolution, and safety investigations. You can request driver account deletion from the Data Deletion page.
Your Choices
- You can update some profile, bank, vehicle, and document details in the app where supported.
- You can control app permissions from device settings, but disabling required permissions may limit driver app functionality.
- You can contact us to request access, correction, or deletion of personal information, subject to verification and legal limits.
Security
We use reasonable administrative, technical, and organizational safeguards to protect driver information. No mobile app or internet service can guarantee absolute security.
Contact
For privacy questions, email vovorides@gmail.com.