These Terms and Conditions govern your use of the Vovo Driver app and related driver services. By registering, uploading documents, going online, accepting trips, or using wallet and payout features, you agree to these terms.
Driver Eligibility and Verification
- You must provide accurate identity, contact, driver license, vehicle, bank, and tax or payout information.
- You must hold all licenses, permits, insurance, vehicle approvals, and authorizations required by applicable law.
- Vovo may approve, reject, suspend, re-check, or request updated documents at any time for safety, compliance, or fraud-prevention reasons.
Driver Conduct and Safety
- You must treat customers, support staff, and other users respectfully.
- You must follow traffic laws, local regulations, platform safety rules, and applicable vehicle standards.
- You must not misuse customer contact details, create false trips, manipulate fare or location data, or use the app for unlawful activity.
- You must report safety incidents, disputes, accidents, or emergencies promptly through the app or support channels.
Online Availability and Trips
When you go online, you may receive ride, parcel, rental, or intercity requests based on availability, location, vehicle type, zone, service settings, and platform logic. Repeated cancellations, unsafe behavior, fraudulent activity, or failure to complete accepted trips may result in restrictions or suspension.
Earnings, Commission, Wallet, and Withdrawals
- Driver earnings may depend on fares, distance, time, taxes, platform commission, tolls, discounts, cancellation charges, customer payment status, and other service rules.
- Wallet balances and withdrawal requests are subject to review, minimum withdrawal limits, bank verification, payment provider timelines, and fraud checks.
- Vovo may reverse, hold, or adjust amounts for refunds, chargebacks, incorrect fares, policy violations, disputes, fraud, or legal requirements.
Subscriptions and Fees
If driver subscription plans are enabled, access to some driver features may require an active subscription. Subscription availability, pricing, validity, renewal, benefits, and restrictions may be shown in the app and can change based on business or compliance needs.
Customer Information
Customer pickup/drop details, contact options, and trip information are provided only to complete assigned services. You must not copy, share, sell, misuse, or contact customers outside the legitimate trip or support purpose.
Account Restriction or Termination
Vovo may restrict, suspend, deactivate, or terminate driver access for document issues, safety risks, legal non-compliance, fraud, abusive conduct, payment disputes, repeated cancellations, low service quality, or violation of these terms.
Limitation of Liability
To the maximum extent permitted by law, Vovo is not liable for indirect, incidental, special, consequential, or punitive damages. Platform availability, trip volume, driver earnings, route accuracy, customer demand, and payment timelines are not guaranteed.
Privacy and Data Deletion
Driver data handling is described in our Privacy Policy. Driver account deletion requests can be submitted from the Data Deletion page.
Contact
For driver support or questions about these terms, email vovorides@gmail.com.